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​Returns Policy – My Perfect Health

At My Perfect Health, your safety and satisfaction are central to everything we do. As a regulated provider of prescription medications, we operate under strict UK pharmaceutical laws and guidelines. Please read this policy carefully before placing an order.

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Prescription Medicines – No Returns or Refunds

Due to legal and safety requirements under the Human Medicines Regulations 2012 and guidance from the General Pharmaceutical Council (GPhC), we are unable to accept returns or issue refunds for any prescription medication once it has been dispensed and dispatched.

This policy ensures:

• The protection of all patients

• The integrity of the medicine supply chain

• Compliance with UK healthcare regulations

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Damaged or Incorrect Items

If your order arrives:

• Damaged, or

• Incorrect (e.g. wrong medication, strength, or quantity)

Please notify us within 48 hours of receipt. Once reported, our pharmacy team will promptly investigate. Where appropriate, we may offer:

• A replacement, or

• A full refund (depending on the circumstances and subject to our verification process)

We may request:

• Photographic evidence

• Safe return of the incorrect or damaged item (where legally permitted)

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Order Cancellations

• Before dispatch: If your order has not yet been dispensed, you may cancel it and receive a full refund. Please contact us as soon as possible, as we aim to process prescriptions quickly.

• After dispatch: Once your medication has been prepared for delivery or shipped, we cannot cancel or refund the order under any circumstances.

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Cold Chain Medicines

Some medications require cold chain handling (temperature-controlled storage and delivery). For these medicines:

• Returns are strictly not accepted, even if the packaging is unopened

• You must ensure that someone is available to receive the delivery and store the medication correctly (typically in a refrigerator)

Failure to follow handling instructions may impact the safety or effectiveness of your medicine.

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Your Responsibilities

When ordering from My Perfect Health, you confirm that:

• You are the person named on the prescription

• All personal and medical information provided is accurate and up to date

• You understand and accept the legal and safety regulations surrounding prescription medication

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Need Support? We're Here to Help

If you have questions about your order or our policy, please contact our dedicated customer service team:

📧 Email: support@myperfecthealth.co.uk
📞 Phone: 01745 450850 / 01244 450850
🕐 Opening Hours: Monday to Friday, 9:00am – 5:00pm (excluding public holidays)

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Thank you for choosing My Perfect Health. We are committed to providing safe, compliant, and compassionate care—every step of the way.