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Privacy Policy


Effective date: 20.06.25

At My Perfect Health, we are committed to protecting your privacy and handling your personal information with care. This policy explains how we collect, use, and safeguard your information when you use www.myperfecthealth.co.uk or interact with our services.

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1. Who We Are

My Perfect Health is a UK-based provider of private online healthcare services, including consultations and private prescriptions.

Contact details:
Email: info@myperfecthealth.co.uk
Phone: 01745 812689

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2. What Information We Collect

We may collect the following types of personal information:

 

a. Information you provide

  • Name, email address, and phone number

  • Information relevant to your healthcare enquiry

  • Booking and payment details (processed securely via our provider)

  • Communications you send us via email or forms

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b. Automatically collected information

  • IP address, browser type, and device information

  • Website usage data via cookies or analytics tools

 

3. Medical Records and Health Information

We do not store full medical records online. Any health information you provide through our booking system or consultations is used solely to deliver appropriate care. Where necessary, brief clinical notes may be recorded by the healthcare provider but are securely stored offline in accordance with UK medical recordkeeping standards.

We ensure this information is handled confidentially and is only accessible to qualified clinicians involved in your care.

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4. How We Use Your Information

We use your information to:

  • Manage bookings and consultations

  • Communicate with you about your care

  • Process payments and issue prescriptions

  • Respond to enquiries and provide support

  • Comply with legal and regulatory obligations

We do not use your health data for marketing or profiling.

 

5. Legal Bases for Processing

We rely on the following legal grounds under the UK GDPR:

  • Consent – e.g. for optional marketing communications

  • Contractual obligation – to provide healthcare services you request

  • Legal obligation – to meet UK health and data protection laws

  • Vital interest – if needed to protect your life or safety

  • Healthcare provision – for processing special category data like health information under Article 9(2)(h) UK GDPR

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6. Sharing Your Information

We only share personal data with:

  • Registered healthcare professionals working with you

  • Trusted third-party service providers (e.g. booking and payment platforms)

  • Pharmacies when fulfilling private prescriptions

  • Regulatory bodies, if legally required

All partners are vetted for data protection compliance. We do not sell or rent your data.

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7. How Your Information Is Stored

  • Personal and contact data may be stored securely via our website systems or trusted UK/EU-based cloud services.

  • Any health records or clinical notes are stored securely offline by the treating practitioner, in accordance with UK healthcare data standards.

  • We apply appropriate security measures to prevent unauthorised access or misuse.

We retain data only as long as necessary for legal, clinical, or business purposes.

 

8. Your Rights

Under data protection law, you have the right to:

  • Request access to your personal data

  • Ask for corrections to inaccurate information

  • Request erasure (where applicable)

  • Restrict or object to certain types of processing

  • Withdraw consent at any time (for marketing, for example)

To make a request, please contact: support@myperfecthealth.co.uk

If you're not satisfied, you can contact the Information Commissioner’s Office (ICO):
www.ico.org.uk

 

9. Cookies

Our site uses cookies to help improve performance and understand how visitors use our pages. You can manage your cookie preferences via your browser settings. Please see our Cookie Policy for more information.

 

10. Updates to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page, and the date at the top will be updated accordingly.

We are committed to safeguarding your privacy and treating your personal health information with respect and confidentiality.

Would you like me to help draft the Cookie Policy or a short-form Privacy Summary for patients to view at booking?

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