Welcome to My Perfect Health, operated by Perfect Health Care Ltd. These Terms and Conditions explain how we deliver medical services and manage the supply of any prescribed medication.

By using our website or services, you agree to be legally bound by these Terms.

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1. Who We Are

Perfect Health Care Ltd, trading as My Perfect Health, is a UK-based private healthcare provider. We offer:

• Remote consultations (telephone or video)

• Face-to-face consultations at our clinical consulting rooms in Denbigh, North Wales

• Clinical assessments and private prescriptions when appropriate

We are currently awaiting registration with the General Pharmaceutical Council (GPhC) to operate our own in-house pharmacy.

Until that registration is complete, all prescriptions are dispensed and delivered by CloudRx, a fully licensed and GPhC-registered UK pharmacy partner.

Company name: Perfect Health Care Ltd
Company number: 16364034
Registered address: Glyn Mawr, Corwen, LL21 9SN
📧 Email: support@myperfecthealth.co.uk
📞 Phone: 01745 507115 or 01244 450850

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2. Our Services

We provide:

• Remote medical consultations with UK-registered doctors

• In-person consultations at our clinical consulting rooms in Denbigh

• Clinical evaluation and private prescribing where appropriate

• Dispensing of prescribed medicines through CloudRx (or via our own pharmacy when approved)

Please note: We currently act as a medical service provider, not a pharmacy. Dispensing is fulfilled through a licensed partner.

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3. Eligibility

To access our services, you must:

• Be 18 years of age or older

• Be a UK resident

• Provide truthful, complete medical and personal information

We may decline service where clinical, legal, or ethical concerns apply.

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4. Consultations and Prescriptions

When booking a consultation (remote or in-person):

• You must complete a health assessment form

• Your case will be reviewed by a UK-licensed doctor

• A prescription will be issued only if medically appropriate

We may refer you to in-person NHS or emergency services where necessary.

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5. Dispensing of Medication

All prescriptions issued by our doctors are:

• Transmitted to CloudRx, a registered UK pharmacy

• Dispensed and delivered securely under pharmacy regulations

Once our own GPhC registration is approved, Perfect Health Care Ltd will manage dispensing directly.

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6. Cold Chain and Special Handling Medicines

For medications requiring refrigeration or special handling:

• CloudRx uses secure, temperature-controlled packaging

• Deliveries are tracked and time-sensitive

You are responsible for:

• Ensuring timely acceptance of delivery

• Storing medication according to provided instructions

We are not liable for degradation caused by storage errors or missed deliveries.

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7. Prices and Payment

• All prices are displayed in GBP (£), inclusive of VAT where applicable

• Full payment is required before consultations or prescription processing

• We accept major credit/debit cards via secure payment systems

If a prescription cannot be issued following clinical assessment, a full or partial refund may be issued.

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8. Delivery

Prescriptions are dispatched by CloudRx or, once licensed, our in-house pharmacy.
Delivery estimates are provided at checkout and may vary.

We are not responsible for:

• Courier-related delays

• Incorrect or incomplete delivery addresses

• Missed deliveries due to unavailability

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9. Returns and Refunds

Under UK law:

• Prescription medications cannot be returned or refunded once dispensed and dispatched

• This includes unopened, unused, or cold chain items

If an item is incorrect or damaged, contact us within 48 hours of receipt. We will investigate and may issue a replacement or refund as appropriate.
See our Returns Policy for full details.

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10. Your Responsibilities

By using our services, you agree that:

• You are the patient or have authority to act on their behalf

• You have provided accurate and honest medical information

• You will follow all medical instructions provided

• You will store and use medications as directed (especially cold chain items)

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11. Limitation of Liability

We are not responsible for:

• Adverse outcomes from inaccurate or incomplete information provided by you

• Incorrect medication use or storage

• Third-party courier delays or errors

Our total liability is limited to the amount paid for the relevant product or service.

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12. Privacy and Data Protection

We comply with the UK GDPR and Data Protection Act 2018.

Your data will only be shared with:

• Registered medical professionals employed or contracted by us

• CloudRx (or our pharmacy) for dispensing

• Relevant authorities if required by law

Please refer to our Privacy Policy for further details.

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13. Intellectual Property

All content and branding on this site are the intellectual property of Perfect Health Care Ltd or its licensors.
No material may be copied, reproduced, or redistributed without written permission.

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14. Governing Law

These Terms are governed by the laws of England and Wales.
Any disputes will be handled by the courts of England and Wales.

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15. Changes to These Terms

We reserve the right to amend these Terms and Conditions at any time.
Changes will be posted on our website. Continued use of the service implies acceptance of the updated terms.

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Contact Us

📧 Email: support@myperfecthealth.co.uk
📞 Phone: 01745 507115 or 01244 450850
🏢 Registered Address: Glyn Mawr, Corwen, LL21 9SN
🏥 In-person consultations: Clinical consulting rooms, Denbigh, North Wales
🕐 Opening Hours: Monday to Friday, 9:00am – 5:00pm (excluding bank holidays)